Sona 10 Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how the data collected during your registration and use of the sona 10 platform is used, stored, and protected.
What Data We Collect
Account & Identity Information
When you register with sona 10, we collect your name, mobile number, email address, and date of birth. National ID or passport details may also be requested for identity verification purposes. This information is used to ensure secure login, account recovery, and legal compliance. It is also essential for age verification and responsible gaming. It is your responsibility to keep the information you provide accurate and up to date.
Device & Browser Information
When you browse the sona 10 platform, your device type, operating system, browser name and version, and IP address are automatically collected. Screen resolution, time zone, and internet connection type may also be recorded. This information helps us quickly resolve technical issues and improve the mobile experience. Device data also plays an important role in fraud detection and account security.
Payment & Financial Information (BDT)
During deposits and withdrawals, your payment details — such as mobile banking numbers (bKash, Nagad, Rocket) or bank account information — are stored. All financial data is processed in BDT and protected with industry-standard encryption. Full card numbers and PIN codes are never stored on our servers. Transaction history is retained for a defined period for account statements and dispute resolution.
Behavioural Usage Data
We analyse which pages you visit on the platform, how long you spend there, which bets you place, and which features you use most. This behavioural data helps us show you more relevant offers and content. Login times, session duration, and preferred sports categories are also recorded. This data is also used in aggregate, anonymised form without being linked to any individual identity.
How and Why Your Data is Used
Sona 10 uses your data only for specific, legitimate purposes. We never use your information unnecessarily, and we do not sell it to third parties.
Service Operations
Your data is used to manage core operations such as account creation, login verification, transaction processing, bet settlement, and reward distribution. It is also needed to display accurate balances, transaction history, and account statements. This information is essential for resolving technical issues and ensuring smooth platform performance.
Security & Fraud Prevention
We analyse data to detect unusual login patterns, multiple account usage, or suspicious financial transactions. This data is used for two-factor authentication and session monitoring to keep your account secure. Relevant information is also used for anti-money laundering checks in compliance with applicable laws in Bangladesh.
Personalised Offers & Communications
Your data is used to send you relevant promotions, bonuses, and special offers based on your preferences and usage patterns. Important updates are delivered via SMS or in-app notifications. You can opt out of marketing messages at any time by submitting a request.
Platform Development & Research
Overall user behaviour is analysed to continuously improve the design, speed, and usability of the sona 10 platform. This data also informs decisions on testing and launching new features. All analysis is based on anonymous or aggregated data — no individual identity is ever revealed.
Cookies & Tracking Technologies
The sona 10 website and app use cookies and similar technologies to make your browsing experience smoother and more personalised. Cookies are small text files stored on your device that help remember your preferences. The different types of cookies we use are described below.
Essential Cookies
These cookies are required for the platform's core functionality. They are used to maintain login sessions, save form data, and manage security tokens. Disabling them will prevent the platform from working correctly. No separate consent is required to collect these cookies.
Analytics Cookies
Analytics cookies collect data on page visit frequency, where users spend the most time, and which features are most popular. This information is fully anonymised and not linked to any individual identity. These cookies help us improve the overall platform experience.
Preference & Functional Cookies
These cookies remember your language preference, display settings, and login details. So the next time you visit, you won't need to configure everything from scratch. You can delete or manage cookies at any time through your browser settings.
How to Manage Cookies
You can accept, reject, or delete cookies at any time through your browser's settings menu — whether you use Chrome, Firefox, Safari, or any other browser. Please note that disabling essential cookies may prevent certain key features of the sona 10 platform from working properly. We recommend only disabling analytics and marketing cookies while keeping essential cookies enabled.
Data Storage & Security Measures
Sona 10 employs modern technical and organisational security measures to protect your data. Details on data retention periods and security standards are outlined below.
Data Encryption & Security
All your personal and financial data is transmitted using SSL/TLS encryption. Data stored on our servers is also secured with industry-standard encryption algorithms. Passwords are never stored in plain text — only as secure hashes. Regular security audits and vulnerability assessments keep our systems protected. Firewalls, intrusion detection systems, and multi-layer access controls are in place to prevent unauthorised access.
Data Retention Period
Your data is retained for as long as your account remains active. After account closure, certain data may be kept for up to five years to meet legal obligations. Financial transaction records are retained in accordance with guidelines from Bangladesh's financial regulatory authorities. Once the specified retention period ends, data is deleted completely and securely. The same deletion process applies to backup servers.
What to Do in the Event of a Data Breach
In the event of a data breach, we will immediately launch an investigation and notify affected users as quickly as possible. Appropriate preventive measures will be taken based on the nature and scale of the incident. Relevant authorities will be informed within the legally required timeframe. We may advise you to take additional steps to secure your account. Maintaining full transparency to protect user trust is our firm commitment.
Data Sharing Policy with Third Parties
Sona 10 never sells your personal data to third parties for commercial purposes. However, in certain specific circumstances, limited information may be shared with trusted partners — those circumstances are clearly set out below.
Payment Processing Partners
To process deposits and withdrawals, necessary information is shared with mobile banking operators such as bKash, Nagad, and Rocket, or with banks. This sharing is strictly limited to completing the relevant transaction. These partners operate under strict confidentiality agreements and are not permitted to use your information for any other purpose.
Legal Obligations
We are legally required to disclose certain information in response to court orders from Bangladeshi courts, lawful requests from investigative agencies, or directives from regulatory authorities. In such cases, only the specific information requested and relevant to the matter will be disclosed — nothing beyond that. Where possible, we will endeavour to notify you in advance.
Technology & Service Providers
Limited data may be shared with trusted technology partners who assist with cloud hosting, cybersecurity, or customer service management. All such partners are bound by confidentiality agreements and may only use the data for their specific designated purpose. Their operations are monitored on a regular basis.
What We Never Do
Your data is never sold or rented to advertising networks, data brokers, or unknown third parties. sona 10 does not share your information without your consent. Our business model is built on user trust — not on selling data.
Your Rights, Policy Changes & Contact
Every registered user of sona 10 holds certain fundamental rights over their own data. We respect these rights and have made them as easy to exercise as possible.
Right to Access Your Data
To find out what personal data we hold on your account, please contact our support team. We will provide full details within a reasonable timeframe. No fee applies to exercising this right.
Right to Rectification
If any of your details — such as your name or mobile number — are incorrect, you can update them through your account settings or by contacting our support team. Keeping your information accurate is also important for your account's security. Changes to identity verification details may require additional documentation.
Right to Erasure
After closing your account, you may request deletion of your personal data. Where legal obligations require us to retain certain information for a specified period, we will inform you accordingly. All remaining data will be deleted securely.
Our Responsibilities Regarding Policy Changes
This Privacy Policy may be updated from time to time. For any significant changes, we will notify you in advance via your registered mobile number or through an in-app notification. The effective date of the updated policy will be noted at the top of this page. Continued use of the platform after any changes constitutes acceptance of the revised policy. We recommend checking this page regularly.
Support & Contact Options
For any privacy-related questions, concerns, or requests to exercise your rights, please contact our support team directly. You can reach us by email at support@sona10.click — we typically respond within 48 hours. For more information, you can also visit our FAQ page as well. Our team is ready to walk you through any complex matter in plain, simple language.
Your Data Is Safe, Your Play Uninterrupted
Sona 10 is a safe, transparent, and trusted entertainment platform for users in Bangladesh. We are committed to protecting your privacy while delivering the best possible experience. Join now and enjoy with complete peace of mind.